Job Description
Join Fort Worth Connect's dynamic team as a Chat Support Agent and experience the freedom of daily pay! We're seeking tech-savvy communicators to deliver exceptional customer service through our digital platforms. Enjoy flexible scheduling, competitive compensation paid daily, and a supportive remote work environment. Perfect for students, gig economy enthusiasts, or those seeking supplemental income. No experience required—we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues for SaaS clients with clear, step-by-step guidance
- Document interactions in CRM system with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekly product knowledge sessions
Qualifications
- High school diploma or equivalent
- Minimum 50 WPM typing speed with 95% accuracy
- Proficient in Google Workspace and CRM platforms
- Exceptional written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexible availability during peak hours (7 AM - 9 PM CST)