Job Description
Join our dynamic team as an immediate-hire Chat Support Agent in Houston! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This full-time role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates. Our Houston-based team provides 24/7 support across multiple industries, making this an ideal opportunity for those seeking career growth in customer service.
Responsibilities
- Provide real-time assistance via live chat to resolve customer inquiries
- Document interactions accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Maintain positive brand voice during all customer interactions
- Adhere to SLA metrics for response and resolution times
- Participate in ongoing training on products and protocols
- Identify opportunities for process improvements
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with Zendesk, Intercom, or similar platforms
- Strong problem-solving abilities with technical aptitude
- Ability to multitask in high-volume environments
- High school diploma or equivalent (college preferred)
- Must be available for evening/weekend shifts
- Spanish fluency is a plus