Job Description
Join TechConnect Solutions as a Chat Support Agent in Columbus, OH! We're hiring immediately for full-time roles with comprehensive paid training. No prior experience required – we'll equip you with the skills to excel in our fast-paced digital environment. Enjoy competitive pay, benefits, and a supportive team culture.
As a key member of our customer success team, you'll resolve inquiries via live chat, troubleshoot technical issues, and deliver exceptional service. This is your opportunity to launch a rewarding career in tech with zero upfront costs.
Responsibilities
- Respond to customer inquiries via live chat within 60-second response times
- Troubleshoot technical issues for software/hardware products
- Document interactions in CRM systems with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction rating
- Adhere to company SLAs and compliance protocols
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Available to work flexible shifts including evenings/weekends
- U.S. work authorization required