Job Description
Join our award-winning call center team in Indianapolis and kickstart your career with paid training! We're seeking dedicated night shift professionals to deliver exceptional customer service while enjoying premium pay for late hours. No experience needed – we'll equip you with all the tools to succeed.
What We Offer:
- Comprehensive paid training program ($500 training stipend)
- Night shift differential pay (+$2/hour)
- Health benefits, PTO, and 401(k) matching
- Career advancement paths into leadership
- Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed KPIs: 25+ calls/hour, 90% CSAT
- Collaborate with team leads on complex escalations
- Participate in monthly performance reviews
- Adhere to HIPAA/FCC compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Flexible schedule availability (11 PM - 7 AM)
- Problem-solving mindset under pressure
- No experience required – training provided