Job Description
Join our award-winning customer experience team as a Chat Support Agent in Houston! We're seeking empathetic communicators to deliver exceptional real-time support via digital channels. This full-time, immediate-start opportunity offers competitive pay, comprehensive training, and career growth in a dynamic tech environment. Help customers resolve issues, build loyalty, and drive satisfaction through seamless chat interactions.
Responsibilities
- Provide real-time chat support for product inquiries, technical troubleshooting, and order assistance
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution rate
- Identify upsell opportunities and escalate sales-qualified leads
- Participate in continuous improvement initiatives for chat processes
- Adhere to company guidelines and compliance standards
Qualifications
- 1+ years customer service experience via digital channels (chat/email)
- Exceptional written communication and problem-solving skills
- Proficiency with CRM software and live chat platforms
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Strong attention to detail and typing speed (60+ WPM)
- Flexible availability including evenings/weekends
- Basic technical troubleshooting knowledge