Job Description
Join Elite Support Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals in Orlando, Florida to deliver exceptional customer experiences while growing professionally. No prior experience required – we invest in your success through structured training, mentorship, and clear career advancement paths. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment. Apply today to transform your passion for helping others into a rewarding full-time career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Continuously improve product knowledge through self-directed learning
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Passing background check and drug screen required
- Valid Florida driver's license (if local travel needed)
- Willingness to commit to 3-month training program