Job Description
Join our dynamic team as a Chat Support Agent in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer support through live chat channels. This immediate hire contract position offers flexible scheduling and competitive pay. You'll be the first point of contact for our diverse client base, resolving technical inquiries and ensuring seamless digital experiences. Perfect for detail-oriented problem-solvers who thrive in fast-paced digital environments.
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and troubleshooting tools
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet KPIs for response time, resolution rate, and customer satisfaction
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Excellent typing speed (40+ WPM) and written communication skills
- Proficient in CRM platforms and chat software
- Ability to multitask in high-volume environments
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset