Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Charlotte, NC! No experience necessary – we provide comprehensive training to launch your career in customer success. Enjoy flexible remote work while making a real impact for our clients across California and beyond.
Why Join Us?
- Industry-leading onboarding program
- 100% remote work environment
- Competitive benefits package
- Career growth opportunities
- Supportive team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet key performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and development
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to type 30+ WPM
- Reliable high-speed internet connection
- Customer-focused mindset and problem-solving aptitude
- Self-motivated with time management skills