Job Description
Join our dynamic team at CustomerFirst Solutions! We're hosting an immediate hiring event for Chat Support Agents in Houston. Help customers resolve inquiries through live chat while building a rewarding career in customer service. No experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product concerns
- Document interactions in CRM systems with 100% accuracy
- Collaborate with specialists to resolve complex escalations
- Maintain 95% customer satisfaction rating
- Adhere to company communication guidelines and brand voice
Qualifications
- High school diploma or equivalent
- Minimum 40 words per minute typing speed
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including weekends
- Positive attitude and problem-solving mindset