Job Description
Join our dynamic hiring event for immediate Chat Support opportunities in Fort Worth! TechSolve Solutions Inc. is seeking passionate individuals to join our remote-first team. Enjoy competitive pay, flexible scheduling, and comprehensive training. This is your chance to launch your customer service career with a leader in tech support. Apply today and start earning tomorrow!
Responsibilities
- Deliver exceptional customer support via live chat platforms
- Resolve technical issues and troubleshoot software problems
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Adhere to SLA standards and response time metrics
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- 60+ WPM typing speed with 95% accuracy
- Proficient in Zendesk, Intercom, or similar chat tools
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection and quiet home workspace