Job Description
We are seeking a highly motivated Customer Service Representative to join our expanding team in Portland, Oregon. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. We offer an immediate start for qualified candidates.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We pride ourselves on a collaborative culture that values professional growth and work-life balance.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints in a timely and professional manner to ensure high satisfaction.
- Process orders, returns, and refunds accurately while adhering to company policies.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the sales and technical teams to escalate complex issues appropriately.
- Document all customer interactions and resolutions for future reference.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a focus on tone and clarity.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work flexible shifts, including evenings and weekends as needed.