Job Description
Join our award-winning customer experience team as a Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional support through live chat platforms. This immediate hire opportunity offers competitive pay, full benefits, and career growth in Houston's thriving tech corridor. No weekends or holidays required!
Our ideal candidate thrives in fast-paced digital environments and excels at resolving customer inquiries with empathy and efficiency. Enjoy modern workspaces, comprehensive training, and a culture that celebrates innovation. Start your career in customer service today!
Responsibilities
- Deliver real-time customer support via chat within 15-second response time SLA
- Resolve technical issues, billing inquiries, and product usage questions
- Maintain detailed case notes in Zendesk CRM system for continuity
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify upsell opportunities for premium services
- Participate in weekly performance reviews and skill development sessions
- Adhere to PCI compliance standards for sensitive customer data
Qualifications
- Minimum 1 year experience in digital customer support or chat-based roles
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce) preferred
- Ability to multitask 3-4 concurrent chat conversations
- Strong problem-solving skills with logical troubleshooting approach
- Excellent written communication with professional tone
- Available for onsite training in Houston starting immediately