Job Description
Join our award-winning team at Coastal Solutions Group as an Entry Level Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to launch their career in customer excellence. This is your opportunity to join a dynamic company offering competitive pay, comprehensive benefits, and clear growth paths.
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Flexible scheduling options
Perfect for recent graduates or career changers! No experience necessary – we provide all the tools for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members for seamless service delivery
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training and product knowledge updates
- Identify opportunities for service improvement
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset
- Basic typing skills (30+ WPM)
- Must attend our hiring event in Virginia Beach