Job Description
Join our dynamic team as an immediate-hire Chat Support Agent in New York! We're hosting a hiring event to fill multiple positions with motivated individuals who excel in customer communication and problem-solving. This is your chance to start a rewarding career in tech support with competitive pay and comprehensive benefits.
What We Offer:
- Full-time position with medical/dental/vision benefits
- 401(k) matching program
- Remote-friendly hybrid work model
- Performance-based quarterly bonuses
- Clear advancement paths to senior roles
Responsibilities
- Deliver exceptional customer support via real-time chat platforms
- Resolve technical inquiries and troubleshoot software issues
- Document interactions and maintain accurate case records
- Collaborate with engineering teams to escalate critical issues
- Maintain 95% customer satisfaction score
- Adhere to SLA metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or tech support experience
- Proficient in typing (60+ WPM) with excellent grammar
- Experience with CRM software (Zendesk/Intercom preferred)
- Strong problem-solving abilities under pressure
- Available for on-site hiring event on Oct 15, 2023
- Flexible schedule including weekends/weekends