Job Description
We are seeking a highly motivated Customer Service Representative to join our elite night shift team in Jacksonville, Florida. If you are looking for an immediate start and a role that offers growth and competitive compensation, this is your opportunity. We pride ourselves on delivering world-class support to our clients.
As a key member of our support team, you will be the voice of our brand, resolving complex issues with empathy and efficiency. We offer a comprehensive benefits package, including health insurance, paid time off, and a supportive work environment designed for night shift professionals.
Responsibilities
- Handle high-volume inbound and outbound calls with a focus on customer satisfaction.
- Resolve customer inquiries and complaints promptly and professionally.
- Accurately process orders, returns, and account adjustments.
- Maintain detailed and up-to-date customer records in our CRM system.
- Collaborate with team leads to identify trends and improve service metrics.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of customer service experience preferred.
- Must be available to work nights (e.g., 7:00 PM – 4:00 AM).
- Proficient in Microsoft Office Suite and computer navigation.
- Strong communication skills and a problem-solving mindset.