Job Description
Join our dynamic team as a Chat Support Agent and kickstart your career in customer service! We're seeking motivated individuals for immediate full-time positions with comprehensive paid training. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling, and a supportive work environment in Richmond's thriving tech hub.
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone
- Resolve technical inquiries and troubleshoot software issues
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and typing speed (40+ WPM)
- Customer service mindset with empathy and patience
- Must pass background check and drug screening