Job Description
We are looking for a driven Chat Support Specialist to join our expanding team in Philadelphia. If you are ready for an Immediate Start and want to work in a high-converting, professional environment, this is your chance to advance your career.
As a key member of our support network, you will provide real-time solutions to our diverse clientele. We pride ourselves on our premium service standards and are looking for individuals who excel in communication and technical troubleshooting.
Responsibilities
- Respond to customer inquiries via live chat with speed, accuracy, and a friendly tone.
- Troubleshoot technical issues and guide users through resolution steps.
- Maintain detailed records of customer interactions and solutions in the CRM.
- Escalate complex issues to the technical team promptly.
- Adhere to quality assurance guidelines to ensure consistent service delivery.
- Proactively identify customer needs to improve retention rates.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service, technical support, or chat support.
- Excellent typing skills (minimum 40 WPM).
- Strong written communication skills with a focus on grammar and clarity.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible shifts, including weekends and evenings.