Job Description
Join our dynamic team at Premier Solutions Group as an Entry Level Customer Service Representative! We're hosting an exclusive hiring event in Oklahoma City for motivated individuals ready to launch their careers in customer support. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply now to start your journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using established protocols and resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for call handling and resolution times
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to refine skills and product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Patience and resilience in handling challenging customer interactions
- Basic computer proficiency with typing speed of 35+ WPM
- Positive attitude and commitment to exceptional service
- Reliability and punctuality for scheduled shifts
- Must be authorized to work in the United States