Job Description
Immediate Opening: Chat Support Agents Needed in Chicago!
We're urgently hiring tech-savvy communicators to join our remote-first support team. This contract position offers flexible hours, competitive pay, and rapid onboarding. Help customers solve issues via live chat while working with cutting-edge technology. Perfect for those seeking fast-paced, impactful work with no delays in start date.
What You'll Gain:
- Full training on our proprietary CRM system
- Flexible scheduling (evenings/weekends available)
- Performance-based bonuses
- Pathway to full-time opportunities
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response time
- Document interactions in CRM system with detailed notes
- Escalate complex issues to senior support specialists
- Maintain 95% customer satisfaction rating
- Participate in daily team huddles for performance feedback
- Adhere to HIPAA/GDPR compliance protocols
- Identify trends in customer issues for process improvement
Qualifications
- Minimum 1 year customer support experience
- Proven typing speed of 50+ WPM
- Familiarity with Zendesk or Freshdesk
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Authorized to work in the US
- Reliable high-speed internet connection
- Strong problem-solving intuition