Job Description
Join Heartland Customer Solutions as a Local Customer Service Representative and become the voice of our Oklahoma City community! We're seeking passionate individuals to deliver exceptional support directly to our neighbors. With competitive pay, comprehensive benefits, and immediate start opportunities, this is your chance to launch a rewarding career in customer service right here in OKC. No prior experience required—we provide full training to set you up for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics for resolution times and customer satisfaction
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficiency with Windows OS and data entry (60+ WPM)
- Strong problem-solving skills and ability to multitask
- Fluent in English with clear communication skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening