Job Description
Join our dynamic team at TechConnect Solutions as a Chat Support Agent and become the voice of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat. This full-time position offers competitive pay, comprehensive training, and immediate start opportunities. Work in our modern San Antonio office with flexible scheduling options. Be part of a company that values your growth and rewards excellence!
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time SLA
- Process orders, troubleshoot technical issues, and provide product information
- Document all interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex escalations
- Maintain positive customer satisfaction scores above 95%
- Participate in weekly training sessions on new products/processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in chat/email support
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving skills with multitasking ability
- Available for flexible shifts including weekends/holidays
- Must pass background check and drug screening