Job Description
Join ConnectCare Solutions and transform your career with daily pay! We're hiring passionate Call Center Representatives in Minneapolis, MN to deliver exceptional customer experiences. Enjoy the stability of full-time employment with the flexibility of on-site work, plus same-day pay options through our innovative payroll system. Our team-centric environment offers comprehensive training, career advancement opportunities, and a supportive culture that values your growth.
Why ConnectCare Solutions?
- Same-day pay via PayActiv
- Comprehensive health benefits
- Performance-based bonuses
- Tuition assistance programs
- Modern downtown Minneapolis facility
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems with 99% data integrity
- Meet/exceed KPIs: 25+ calls/hour, 90%+ CSAT, <2.5 min AHT
- Collaborate with specialists on complex issues using ticketing systems
- Participate in weekly performance reviews and improvement coaching
- Adhere to HIPAA and PCI compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- 6+ months customer service experience in high-volume environment
- Minimum 40 WPM typing speed with 95% accuracy
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional active listening and de-escalation skills
- Ability to work rotating weekends/holidays
- Pass background check and drug screening