Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to provide exceptional customer support via live chat during overnight hours. This role offers competitive pay, comprehensive benefits, and growth opportunities within a fast-paced tech environment. Perfect for night owls who thrive in digital communication!
Why NexusConnect? We invest in our people with paid training, flexible scheduling, and career advancement paths. Enjoy our modern downtown office with 24/7 access to amenities and collaborate with a diverse team of support professionals.
Responsibilities
- Deliver real-time chat support to resolve technical issues and answer customer inquiries
- Document interactions accurately in CRM systems while maintaining SLA standards
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Monitor multiple chat channels with precision and professionalism
- Contribute to process improvement initiatives for support workflows
- Participate in monthly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or tech support experience
- Exceptional typing speed (60+ WPM) with accurate grammar
- Proficiency in live chat platforms (Zendesk, Intercom, etc.)
- Strong problem-solving abilities and emotional intelligence
- Available to work overnight shifts (11 PM - 7 AM EST)
- Reliable transportation to downtown Indianapolis office
- Background check and drug test required