Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Solutions Inc. is seeking motivated individuals to join our award-winning support team. No prior experience required – we provide all training needed to succeed. Enjoy competitive pay, comprehensive benefits, and a clear growth path into leadership roles. Work in a dynamic downtown Detroit office with modern amenities and a supportive team culture. Apply today and start your journey toward a fulfilling career in customer service!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve customer inquiries and issues efficiently while maintaining service standards
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with team members to improve service processes
- Meet performance targets for response time and customer satisfaction
- Continuously develop product knowledge and service skills
- Participate in ongoing training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Customer-focused mindset with problem-solving abilities
- Reliable transportation to downtown Detroit office
- Positive attitude and willingness to learn
- Must pass background check and drug screen