Job Description
Join ConnectHub Solutions as a remote Chat Support Agent and enjoy the flexibility of working from home with daily pay! We're seeking empathetic communicators to deliver exceptional customer service via chat for our Dallas-based clients. No commute, no office politics – just consistent support and timely compensation. Perfect for students, parents, or anyone seeking a flexible income stream. Training provided, with opportunities for advancement into specialized support roles.
Responsibilities
- Provide real-time customer support via live chat for e-commerce and SaaS clients
- Resolve inquiries about products, orders, and services using CRM tools
- Maintain accurate documentation of interactions in ticketing systems
- Collaborate with escalation teams to resolve complex technical issues
- Adhere to SLA targets with 95%+ chat resolution rate
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or chat support experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in CRM software (Zendesk, Salesforce, or HubSpot)
- Exceptional written communication skills with professional tone
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends