Job Description
Join our award-winning customer support team as a Chat Support Agent! We're urgently seeking tech-savvy communicators to deliver exceptional service through live chat. This fully remote position offers the flexibility to work from anywhere in Ohio while making a tangible impact on customer satisfaction.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training
- Full remote work flexibility
- Health benefits and retirement plans
- Career advancement opportunities
If you're passionate about problem-solving and thrive in digital environments, we want to hear from you!
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time SLA
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed documentation of customer interactions in CRM system
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics (CSAT, resolution rate, FCR)
- Identify process improvements to enhance customer experience
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask 3-4 chat conversations simultaneously
- Proficiency with CRM software (Zendesk/Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Must reside in Ohio with reliable high-speed internet
- Available to work flexible shifts including evenings/weekends