Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist in vibrant Austin, Texas! We're seeking tech-savvy communicators to deliver exceptional virtual assistance to global clients. This remote-friendly role offers flexible scheduling, competitive compensation, and immediate start for qualified candidates. Be part of a forward-thinking company that values work-life balance and professional growth.
Responsibilities
- Deliver real-time customer support via live chat, email, and social media platforms
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Contribute to knowledge base improvements and training materials
Qualifications
- 1+ years of customer service experience, preferably in chat support
- Exceptional written communication skills with professional tone
- Proficiency with Zendesk, Intercom, or similar support platforms
- Ability to multitask across 3-5 concurrent chat conversations
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Availability to work evenings/weekends (20-30 hours/week)