Job Description
Join ConnectCare Solutions' exciting hiring event for Part-Time Chat Support Specialists in Jacksonville! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital platforms. This flexible role offers competitive pay, remote options, and growth opportunities in Florida's thriving tech sector. Perfect for students, parents, or career-changers seeking work-life balance. Apply today and start making an impact!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions and escalate complex issues to senior agents
- Utilize CRM systems to maintain accurate customer profiles
- Collaborate with cross-functional teams to improve support workflows
- Adhere to brand voice guidelines and service level agreements
- Participate in ongoing training to enhance product knowledge
- Monitor chat queues while maintaining response time standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional written communication skills (70+ WPM typing)
- Proficiency with live chat platforms (Intercom, Zendesk, etc.)
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection and quiet home office space
- Ability to work evenings/weekends (flexible scheduling)
- Fluent in English with clear, professional communication