Job Description
Join our award-winning customer support team as a Chat Support Agent in Columbus! We're urgently hiring motivated individuals with exceptional communication skills to provide real-time assistance via chat. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment. No prior experience required – we'll equip you with all the tools to succeed!
What We Offer:
• Competitive hourly wage + performance bonuses
• Fully paid 4-week training program
• Health, dental, and vision insurance
• Career advancement opportunities
• Modern downtown office with free parking
Responsibilities
- Deliver prompt, professional customer support via live chat
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team to escalate complex issues effectively
- Meet/exceed monthly chat volume and satisfaction targets
- Continuously improve product knowledge through training modules
- Support 24/7 rotational shifts (evening/weekend availability required)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Proficient in multitasking and digital communication tools
- Empetic problem-solving approach with conflict resolution skills
- Ability to work independently in fast-paced environments
- Basic computer literacy (MS Office, CRM systems)
- Must pass background check and drug screening
- Ohio residency required for in-office position