Job Description
Join our award-winning customer support team as a Weekend Chat Support Agent! TechConnect Solutions is seeking tech-savvy communicators to deliver exceptional digital customer experiences while enjoying a flexible weekend schedule. This immediate-start opportunity allows you to help thousands of customers resolve technical inquiries through our live chat platform.
Our Seattle-based support center offers a collaborative environment where your problem-solving skills make a real impact. With competitive pay, comprehensive training, and opportunities for growth, this role is perfect for individuals seeking weekend flexibility without compromising professional development.
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time
- Resolve technical issues using knowledge base and troubleshooting protocols
- Document interactions in CRM system with detailed resolution notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction rating through empathetic communication
- Adhere to company SLAs and chat etiquette guidelines
Qualifications
- 1+ years customer service experience in digital channels
- Minimum 60 WPM typing accuracy with strong grammar skills
- Proficiency in Zendesk or similar CRM platforms
- Ability to multitask across 3-4 concurrent chat windows
- Weekend availability (Saturday/Sunday shifts)
- High school diploma; college degree preferred