Job Description
Join our award-winning customer support team as a Chat Support Agent and make an immediate impact! We're seeking tech-savvy communicators to deliver exceptional service during weekend shifts in Fort Worth. This is your opportunity to launch a dynamic career in digital support with industry-leading training and flexible scheduling.
Our 24/7 support center values work-life balance, offering competitive pay, performance bonuses, and career advancement opportunities. New hires start immediately with comprehensive onboarding and ongoing mentorship. If you thrive in fast-paced digital environments and want to help customers resolve issues instantly through chat platforms, apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries regarding products, services, and technical issues
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Monitor chat queues during weekend shifts (Saturday/Sunday) with 95% response time adherence
- Identify upsell opportunities and promote new features to enhance customer experience
- Participate in weekly training sessions to stay updated on product knowledge
- Meet monthly performance metrics for customer satisfaction (CSAT) and first-contact resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience via chat, email, or social media
- Exceptional typing speed (60+ WPM) with 99% accuracy
- Proficiency in CRM platforms (Zendesk, Salesforce) and chat tools
- Strong problem-solving skills with ability to multitask in real-time
- Weekend availability (Saturday/Sunday) with flexible scheduling
- Must pass background check and drug screening for immediate start
- Fluent in English with clear communication skills