Job Description
Join SupportHub Solutions as a Chat Support Agent in Columbus and enjoy the flexibility of weekly pay! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital chat platforms. This role offers full training, remote options, and a collaborative team environment where your skills make an immediate impact. Help us redefine customer support while advancing your career in one of America's fastest-growing tech hubs.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues and product questions using knowledge bases
- Maintain detailed chat logs and update CRM systems
- Collaborate with team members to escalate complex issues
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing training to master product updates
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing speed with high accuracy
- Experience in customer service or chat support preferred
- Proficiency with CRM software and multitasking
- Exceptional written communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Reliable high-speed internet and quiet home workspace