Job Description
Join our award-winning customer support team and enjoy the flexibility of weekly pay! We're seeking dynamic Chat Support Specialists to deliver exceptional digital experiences from our Columbus hub. At TechConnect Solutions, we value your growth and offer competitive compensation, comprehensive benefits, and a vibrant culture focused on innovation and employee well-being.
What You'll Love:
- Weekly paycheck for immediate financial peace
- Modern office with collaborative workspaces
- Career advancement opportunities
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Provide real-time customer support via live chat, email, and social media channels
- Resolve technical issues, billing inquiries, and product questions with empathy
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics including CSAT scores and response times
- Participate in continuous training on products and communication best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk, Salesforce) and chat platforms
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced digital environments
- Must attend in-person hiring event on October 15th