Job Description
Join our award-winning customer service team in Houston and kickstart your career! We're seeking motivated individuals with a passion for helping others to fill immediate entry-level Customer Service Representative positions. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive work environment focused on your growth. Perfect for recent graduates or career changers looking to build transferable skills in a dynamic industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using our CRM system
- Document all interactions accurately while maintaining strict confidentiality standards
- Collaborate with team members to improve service processes and customer experience
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency and familiarity with Windows OS
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening