Job Description
Join our dynamic support team at ConnectServe Solutions and become the voice of our valued customers! We're seeking passionate Chat Support Agents in Jacksonville, FL to deliver exceptional digital experiences. With weekly pay and immediate start opportunities, this is your chance to launch a rewarding career in customer service while enjoying work-life balance. Our modern office offers collaborative spaces, competitive benefits, and a culture that celebrates innovation. If you thrive in fast-paced digital environments and want to make a real impact, apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Maintain accurate documentation of interactions using CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify opportunities to enhance customer satisfaction
- Adhere to company SLAs and quality assurance standards
- Participate in ongoing training to master product knowledge
- Contribute to team performance metrics and improvement initiatives
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication skills with 50+ WPM typing speed
- Proficient in Zendesk, Intercom, or similar support platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-volume chat environments
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends