Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Indianapolis! We're seeking dynamic professionals to deliver exceptional experiences while enjoying a work-life balance with weekends off. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and immediate start.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and billing inquiries using CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed records of interactions in Salesforce
- Meet/exceed performance metrics for quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently and in fast-paced settings
- Available Saturdays and Sundays (flexible weekday availability a plus)
- Strong problem-solving and conflict resolution abilities