Job Description
Join our award-winning customer support team in Charlotte, NC! We're seeking passionate Chat Support Agents to deliver exceptional digital customer experiences with weekly pay and comprehensive paid training. Enjoy a modern, collaborative environment where your communication skills shine while helping customers resolve inquiries in real-time.
What We Offer:
- Weekly paychecks (no more waiting!) with direct deposit
- 4-week paid training program covering chat tools and product knowledge
- Competitive hourly wages + performance incentives
- Health benefits, 401k match, and paid time off
- Growth opportunities to senior support or team lead roles
Responsibilities
- Respond to customer inquiries via live chat with speed and empathy
- Resolve technical issues, billing questions, and product inquiries
- Document interactions in CRM system while maintaining quality standards
- Collaborate with team members to resolve complex cases
- Adhere to chat response time targets (avg. <60 seconds)
- Participate in weekly coaching sessions for skill development
- Identify process improvement opportunities and share feedback
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 95% accuracy
- 1+ years customer service experience preferred
- Strong written communication with professional tone
- Ability to multitask in fast-paced digital environment
- Reliable transportation to Charlotte office location
- Must pass background check and drug screening
- Experience with Zendesk or similar chat platforms a plus