Job Description
Join our dynamic team in Long Beach as a Local Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional service to our community. Paid training provided to ensure your success. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, returns, and account updates with precision
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain positive relationships through empathetic communication
- Meet performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or entry-level welcome with paid training
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Availability to work flexible shifts including weekends
- Fluent in English (bilingual candidates highly valued)