Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support during our peak hours. Enjoy competitive pay, comprehensive training, and a dynamic team environment while serving diverse clients across multiple industries. This immediate-start position offers flexible scheduling and opportunities for advancement.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM tools
- Process orders, returns, and payment transactions accurately
- Collaborate with escalation teams to resolve complex customer scenarios
- Maintain detailed documentation of customer interactions and resolutions
- Adhere to compliance protocols and data security standards
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environments
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication in English
- Ability to work independently in fast-paced night shift (11 PM - 7 AM)
- Basic technical troubleshooting abilities
- High school diploma or equivalent; college degree preferred
- Availability for flexible scheduling including weekends/holidays