Job Description
Join our award-winning support team and transform customer interactions! Apex Customer Solutions is seeking passionate Chat Support Agents to deliver exceptional digital customer service. Enjoy weekly pay, flexible remote work, and immediate start opportunities. We prioritize candidates in Jacksonville, FL and California for seamless collaboration with our regional teams.
What You'll Love:
• Weekly direct deposit paychecks
• Fully remote work setup
• Comprehensive paid training
• Career advancement paths
• Competitive benefits package
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Zendesk
- Maintain detailed documentation in CRM systems
- Collaborate with Tier 2 support for complex technical escalations
- Meet/exceed KPIs: <15s response time, 85% CSAT
- Participate in weekly performance reviews and coaching
Qualifications
- 2+ years customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce)
- HS diploma or equivalent; college degree preferred
- Reliable high-speed internet connection
- Ability to work flexible shifts (evenings/weekends)
- Must reside in FL or CA