Job Description
Join our dynamic team as a Local Customer Service Representative in Nashville and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our local clients. This full-time role offers competitive compensation, comprehensive training, and a supportive work environment. Be part of a company that values growth, work-life balance, and making a real difference in our community.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and efficiency
- Resolve billing, technical, and product-related issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer experience and business growth
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in continuous improvement initiatives for service optimization
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal communication and active listening skills
- Ability to multitask and prioritize in high-pressure situations
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends as needed
- Nashville metro area residency required for local client support
- Positive attitude with problem-solving mindset