Job Description
Launch your career in tech with our paid training program for Entry-Level Chat Support Specialists in Columbus, OH! Join a dynamic team providing exceptional customer service through digital channels. No prior experience required – we’ll equip you with the skills to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for recent graduates or career changers eager to grow in the IT support field.
Responsibilities
- Deliver responsive customer support via live chat and email
- Troubleshoot technical issues and provide clear solutions
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Adhere to company SLAs and quality standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong written communication skills
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced environments
- Customer-focused mindset and problem-solving aptitude
- Reliable internet connection for remote work flexibility
- Must pass background check and drug screen