Job Description
Are you looking for a rewarding career in Customer Service with no experience required?
Global Support Hub is hosting a special Hiring Event in Indianapolis, Indiana! We are seeking motivated individuals to join our dynamic chat support team. Whether you are a student, a career changer, or looking for your first job, we provide comprehensive training to set you up for success.
We offer a modern work environment, competitive pay, and the opportunity to grow within the company.
Why Join Our Team?
- Competitive Pay: Starting at $16.00/hr with performance bonuses.
- No Experience Needed: We provide full training and mentorship.
- Flexible Schedule: Work part-time or full-time hours to fit your lifestyle.
- Remote & On-site Options: Enjoy the flexibility of remote work or join us at our Indianapolis facility.
What You'll Do:
- Engage with Customers: Interact professionally via live chat to resolve inquiries and provide solutions.
- Problem Solving: Identify customer issues and navigate them to a successful resolution using our internal tools.
- Documentation: Accurately log customer interactions and feedback into the CRM system.
- Product Knowledge: Learn and apply knowledge of our products/services to assist customers effectively.
- Team Collaboration: Work closely with team leads to ensure high service standards.
Responsibilities
- Respond to Inquiries: Provide timely and accurate responses to customer messages via chat channels.
- Resolve Issues: Troubleshoot problems and offer solutions to ensure customer satisfaction.
- Maintain Tone: Uphold a positive, professional, and empathetic brand voice in all communications.
- Use Tools: Navigate CRM software and internal knowledge bases to find information quickly.
- Update Records: Keep customer records current and detailed.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: No prior customer service experience necessary. We value attitude and aptitude.
- Computer Skills: Basic proficiency with computers and web browsers is essential.
- Communication: Strong written communication skills with a focus on grammar and clarity.
- Availability: Must be available to work evenings, weekends, and holidays.