Job Description
Are you a natural communicator looking for a rewarding career? Apex Support Hub is currently hosting a major Hiring Event and we are expanding our team to include Local Chat Support Representatives.
We are looking for energetic, empathetic individuals to join our customer success team. Even if you have no prior experience, we provide comprehensive paid training to get you up to speed. You will be the voice of our brand, helping customers resolve issues and improve their experience.
Why Join Our Team?
- Paid Training: No experience required. We provide all the tools and knowledge you need to succeed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour with performance incentives.
- Flexible Schedules: Full-time and part-time shifts available to fit your lifestyle.
- Career Growth: Clear pathways for advancement within the company.
While based in Charlotte, NC, we also support careers for residents in Illinois. If you have a reliable internet connection, you may qualify for remote work arrangements.
Responsibilities
- Engage with customers via live chat in a professional, friendly, and timely manner.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document customer interactions and solution history in the CRM system.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to company scripts and quality assurance guidelines strictly.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer proficiency and typing skills (40+ WPM recommended).
- Reliable high-speed internet connection and a quiet workspace.
- Strong written communication skills with a focus on grammar and spelling.
- Ability to multitask and stay calm under pressure.
- Willingness to work in a fast-paced, team-oriented environment.