Job Description
Join our award-winning team as a Customer Service Representative in Portland, Ohio! We're seeking energetic professionals to deliver exceptional support experiences with weekly pay and immediate start opportunities. Enjoy a supportive environment, comprehensive training, and career growth potential in the heart of Ohio.
At ConnectCare Solutions, we value our employees and offer competitive benefits including health insurance, paid time off, and employee discounts. Our modern downtown office provides a collaborative atmosphere where your contributions directly impact customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to share best practices and improve service quality
- Meet or exceed performance metrics including call volume and resolution rates
- Identify opportunities to upsell products/services when appropriate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Reliable transportation to our Portland office
- Must pass background check and drug screening