Job Description
Join our award-winning customer service team at Elite Connect Solutions! We're urgently hiring passionate Local Customer Service Representatives to deliver exceptional experiences for our Miami-based clients. As the first point of contact, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Immediate openings available! Our supportive team culture includes comprehensive training, career advancement opportunities, and competitive benefits. Apply now to secure your spot at our exclusive Miami hiring event!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with exceptional professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify upsell opportunities to enhance customer loyalty
- Participate in weekly team training sessions and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local business setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication in English and Spanish
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Valid Florida driver's license (for occasional client visits)
- Pass background check and drug screening