Job Description
Are you a persuasive communicator looking for an immediate hire opportunity? Apex Customer Solutions is hiring Chat Support Representatives in San Jose, CA. We are looking for motivated individuals to join our team and provide exceptional service through live chat.
This is a fantastic opportunity for those seeking paid training and a clear path to career growth. Whether you are from San Jose or looking to relocate, we offer a comprehensive onboarding program to get you up to speed quickly.
Responsibilities
- Engage with customers via live chat to resolve inquiries and provide technical support.
- Deliver a friendly, professional, and empathetic customer experience.
- Diagnose and troubleshoot common product and service issues efficiently.
- Document customer interactions and transactions accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Meet daily and weekly performance metrics regarding response time and satisfaction.
- Upsell products and services when appropriate to meet team revenue goals.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or a related field (preferred).
- Excellent typing speed (minimum 40 WPM) and grammar skills.
- Must be available to start immediately and complete the paid training program.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic computer proficiency and familiarity with internet browsers.
- Reliable internet connection and a quiet home office environment (if remote).