Job Description
Are you ready to join a dynamic team and define the future of customer service? We are currently hosting a Hiring Event for Chat Support Specialists with a focus on Night Shift roles in Chicago, IL and Georgia.
We are looking for passionate individuals who excel in fast-paced environments and can provide top-tier support through digital channels. Whether you are an experienced agent or looking to start your career in customer support, we want to hear from you.
Why Join Us?
- Flexible Schedules: Focus on night shift availability.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Tools: Work with the latest technology and CRM systems.
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism.
- Resolve technical issues and account questions efficiently to ensure customer satisfaction.
- Maintain accurate records of all interactions and resolutions in the CRM system.
- Collaborate with team leads to improve response times and quality of service.
- Handle high volumes of chats during peak night shift hours.
- Adhere to company policies and brand voice guidelines at all times.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or chat support (preferred).
- Excellent typing speed (minimum 40 WPM) and accuracy.
- Strong command of the English language, both written and verbal.
- Ability to work independently in a remote or office-based night shift environment.
- Reliable internet connection and a dedicated workspace.