Job Description
Join our award-winning team in Kansas City, MO! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences during our exclusive hiring event. This is your chance to launch a rewarding career with competitive benefits, growth opportunities, and a supportive culture. No experience required – we provide comprehensive training!
Why Apply?
• Competitive hourly pay + performance bonuses
• Comprehensive health/dental/vision benefits
• Paid training and career development programs
• Flexible scheduling options
• Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience (preferred)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends if needed
- Valid driver's license (for occasional off-site events)