Job Description
We are seeking a highly motivated Chat Support Specialist to join our dynamic team in Austin, Texas. If you are a problem-solver with a passion for delivering exceptional customer experiences, we want to hear from you. We offer an immediate start, a competitive salary, and a supportive work culture.
In this role, you will be the first point of contact for our customers, providing real-time assistance via live chat. You will help resolve technical issues, answer product inquiries, and ensure our clients feel valued and understood. This is a fantastic opportunity to grow your career in a fast-paced tech environment.
Responsibilities
- Respond to customer inquiries via live chat with speed, accuracy, and empathy.
- Troubleshoot technical issues and provide clear, step-by-step solutions.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Escalate complex or unresolved issues to the senior support team promptly.
- Collaborate with product and engineering teams to provide feedback based on customer trends.
- Adhere to quality assurance standards and team performance metrics.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum 1 year of experience in customer support, chat support, or technical support.
- Proficient in using CRM software (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
- Excellent typing speed (minimum 45 WPM) and computer literacy.
- Strong communication skills with the ability to de-escalate tense situations.
- Available to work a flexible schedule, including evenings and weekends.